Customer Testimonials

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Google May 8, 2021

I just purchased a 2021 Ram 1500 Night Edition from the Southern Auto Group in Norfolk and could not have asked for a better experience!!! I would specially like to thank Todd Nichols-Sales Manager, Tim- Salesman and Mark Baillio-Business Manager!!! It was such a smooth process from beginning to end and I will absolutely recommend the Southern Auto Group in Norfolk to anyone!! Thank you all so much for getting me in this beautiful truck!!!!!

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Google May 7, 2021

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Google May 3, 2021

Buying a car is always a stressful experience for everyone, but the guys here know how to make the process easy, comfortable, and enjoyable. Tim Fridel and James Regan were able to get me in the building and out in the driver’s seat quickly and efficiently with top-notch service. I wouldn’t buy a car anywhere else, and if you’re here, ask for Tim and James!

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Google May 2, 2021

I just recently bought a 2016 challenger and Steven Waddell was the young man who helped me through the process he was phenomenal, I couldnt of asked for a more professional and painless job, he even went out of the way to help me out to bring my car I drove over there home to allow me to ride home in my new challenger that day. He even checks in making sure everything is going well with the car and to make sure I have everything I need for my car. And I would also like to say how phenomenal and ...

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Google May 1, 2021

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Google Apr 29, 2021

We purchased a 2021 Jeep Wrangler Unlimited High Altitude 4xe yesterday. David Dantzler was great; he showed us the car and answered all our questions and...most importantly...got us the price we wanted and didn't waste our time. Mark Baillio was awesome...extremely helpful and personable and made us feel welcome as highly valued customers into the Southern Auto Group family.

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Google Apr 28, 2021

Mark Baillio and David D. were awesome to work with while purchasing my new Jeep 4XE. Both were very knowledgeable and courteous throughout the buying process. Dave didn't waste my time with haggling...which is always a good thing. I feel like I left the dealership after having a great experience....which isn't typical when purchasing cars. I've bought plenty.

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Google Apr 27, 2021

My wife and I recently purchased a pre owned 2018 Dodge Durango from Southern Dodge Chrysler off North Military Hwy in Norfolk, VA. Let me tell you it was one of, if not THE best car buying experiences we have ever experienced. Our sales rep was Micah Reynard . All I can say is WOW. He was patient. He listened (rare in car sales). He didn’t apply any 80’s type of sales pressure. And, he worked his but off to get us the best vehicle for the best price. And, job well done. Southern Chrysler Dodge also has a “Southern Hospitality” ...

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Google Apr 26, 2021

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Google Apr 26, 2021

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Google Apr 25, 2021

Had vehicle serviced while I waited in waiting area. Very nice customer.

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Google Apr 25, 2021

I honestly do not know where to start on how wonderful my experience with Southern was. Me and my husband had such an amazing experience. We went in hoping we could get a Chrysler Pacifica and noted the price. We then looked at the Dodge Caravan and quickly fell in love due to the similarities of the Pacifica but mostly the price is what deterred us to buy the Dodge Caravan. The manager JB, was very helpful as well as our salesman David. They both helped us out so much from beginning to end. They were very attentive to our ...

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Google Apr 24, 2021

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Google Apr 24, 2021

Great service from sales and finance specifically Jamar Carter, Mark Baillio and James Regan. Service department stepped in quickly as well to address some concerns. Even after deal was initially done they continued to work and see if there were better options for us. Great company to do business with. Will definitely be returning for future purchases

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Google Apr 23, 2021

Sean O'Hara and mark baillio are awesome they helped me a lot and got me the SUV that I want it.

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Google Apr 23, 2021

I recently purchased a new Ram 2500 Limited from Southern Ram. Great experience. My salesman, Tim Fridel, was extremely helpful and knowledgeable. He had to search outside the area to get me exactly what I wanted. He was successful and I love my new truck. The sales manager, Todd, and finance director, James, where very helpful as well. Very pleasant experience.

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Google Apr 22, 2021

It was ok just looking at things

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Google Apr 17, 2021

Working with James Regan on buying out the lease on our Cherokee was an amazing experience. He immediately squashed any stress and concerns. Super friendly and efficient.

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Google Apr 17, 2021

Most pleasant experience ever! James Regan and Jamar Carter are the men to go to at Southern! Seamless interaction, very well explained, superb customer service!! I cannot thank you enough for putting our family in our dream car!!

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Google Apr 16, 2021

Mark Baillio helped us so much! He was very personable and genuinely wanted to get to know us! I was nervous about my financing and he took the time to call me on his day off to help me. Jamar was an amazing salesman and even programmed some radio stations for me since I’m not a local! Even the woman we talked to about having my car detailed was awesome and charismatic! I highly recommend this dealership. They definitely take the time to get to know you and to make you feel comfortable! I love my Jeep Renegade and ...

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Google Apr 16, 2021

Great dealership, great service department. Fiat service representative is great, I highly recommend her for all repairs.

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Google Apr 15, 2021

I bought used Jeep Cherokee here. After emailing ahead to see the car, I was then contacted and had an appointment set up to come test drive the car. John and his staff were very knowledgeable and answered my questions about the vehicle. The other staff members that I met with gave me all of the information I needed (and bought) for interior and exterior warranties/services. The financial advisor worked with me to get the best loan for me that I could afford and even filed the dmv paperwork on my behalf. Overall, I had a wonderful experience at ...

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Google Apr 15, 2021

Anthony Ray helped us and he was AMAZING! Thanks so much for staying late and helping us get into the KIA!!

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Google Apr 14, 2021

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Google Apr 14, 2021

I cannot express how happy I am with my experience at this dealership enough. My husband and I arrived with a bad experience already under our belt that day and were just looking in hopes of finding what we needed. KEVEN LOVELL greeted us with kindness and professionalism and listened to me explain what we had already been through. He didn't talk in circles, he didn't tell me what he didn't have, he just let me look. When I did find something that could possibly work for our family he gave us excellent service by making sure ...

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Google Apr 14, 2021

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Google Apr 13, 2021

Micah and his Manager JJ made the deal happen ... it was easy and pain free. I was out of there in about an hour with the vehicle of my choice. I have purchased many vehicles and that was the fastest I was ever able to get out of a dealership... once you make you choice you just want it done and to get out of there. They are working with a sweet science at that place.

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Google Apr 12, 2021

Reggie Myers became a fast friend of mine thanks to some awesome mutual friends. He took such great care of me and literally found my vehicle within 2 hours. I’m a single mom and this was my first vehicle purchase so I was really nervous. I couldn’t be happier. The finance director James Regan was quick and super nice. I would definitely buy from Southern again and there’s literally no one else I would use outside of Reggie.

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Google Apr 12, 2021

Jay and Carlton were fabulous! Got me the truck of my dreams and the deal to match! Highly recommend!

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Google Apr 10, 2021

just got my new 2021 Pacifica Pinnacle which my wife and I love. Shout to Mr. Howie Bell that helps us a lot to decide and walking as through the process. Also to Mr. James Regan in completing the paper works and Financing

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Google Apr 9, 2021

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Google Apr 7, 2021

I was disappointed with my visit to the dealership. I had called to ensure the make/model of car I was looking for was available for a test drive that I had seen on their website. They assured me there were “four or five of them on the lot.” I made an appointment for later that afternoon and got my entire family in the car to drive down to the dealership. Upon arrival I got my kids and car seats out to put all three children in the car to make sure it would be a good fit for my ...

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Google Apr 7, 2021

From the very moment I entered Southern Dogde Chrysler Jeep Fiat the customer service experience was amazing. The truck was waiting for me at the front of the store ready to test drive. Charles Leisure, who was my sales representative knew that my wife was home with the kids and offered to let me drive the truck to Newport News from Norfolk so I could show my truck to my family before purchase. He was great every step of the way. James Regan and Michael Billiao handled my financing and demonstrated the same great customer service. Even after my purchased ...

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Google Apr 6, 2021

I want to say I had a wonderful experience with southern auto I got a car with them and it was wonderful. Anthony Ray is AWESOME (sales associate) HAND DOWNS I would send anyone here

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Google Apr 6, 2021

Finance director James Reagan was detailed, knowledgeable and fast. I appreciated not wasting any time.

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Google Apr 6, 2021

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Google Apr 4, 2021

Great service experience! I look forward to doing business with them in the future.

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Google Apr 2, 2021

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Google Apr 2, 2021

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Google Mar 31, 2021

Mr. James Regan and Steven Waddell were amazing. They were very patient and explained everything perfectly. They made me feel at ease and calmed my nerves about purchasing a new car. They are very welcoming and down to earth. Mr. Regan and I sat and talked about all of the great food places that were around, because I just moved to the state of Virginia. I would highly recommend buying a car from Southern on N military hwy. They make you feel right at home. Southern hospitality at its finest

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Google Mar 31, 2021

Kevin and James were great every step of the way. I love my new car would recommend to anyone

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Google Mar 31, 2021

It was an easy transaction buying my new 2021 Ram Rebel. My sales person Joseph Spence and Business manager Mark Baillio were great to deal with and I would recommend them both for an excellent job.

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Google Mar 30, 2021

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Google Mar 29, 2021

No pressure to buy, our sales professional Mr.Leisure was helpful and informative. We felt like he really worked hard to get the truck we wanted to a price point we liked and make the whole process easy and stress free

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Google Mar 29, 2021

From the first email interaction with Ms. Bobbie to arriving to see the Jeep I was interested in it was a great experience at Southern. Mr. Carter was a breath of fresh air to work with and I felt no pressures, but more he wanted to help me find my dream Jeep. Very patient with me. The business team with Mr. Gorganus and Mr. Todd all went smoothly and was very helpful. I left Southern with exactly what I wanted and with a great deal! THANK YOU ALL!!

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Google Mar 28, 2021

My experience with Bobby, Lowen Johnson, Kimberly Duarte, and Mark Baillio was aMazing. Great team. Very helpful.

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Google Mar 28, 2021

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Google Mar 27, 2021

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Google Mar 26, 2021

Tim, Kim, James all awesome great customer service

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Google Mar 26, 2021

I cannot say enough great things about Southern! I came in one day not thinking I’d be able to get anything that was affordable. Anthony Ray help me & let me tell you, he went above & beyond and stayed after hours to make sure that I got in something that I liked. The entire staff were professional and friendly, Mark B. also stayed after hours and made sure that I was happy. I purchased my car on 3/13/2021 and anytime I contact them they still return my emails and calls in a timely manner. Thank you so much for ...

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Google Mar 25, 2021

I recently purchased a used vehicle from the Southern Auto Group.... From start to finish everyone I worked with was super nice and helpful. My sales guy Mr. HOWARD " Howie" ...was probably the nicest guy I've had the pleasure of Knowing when it comes to dealing with any kind of Sales... He is straight forward and honest about everything... He's friendly, Kind and just an all around Decent guy. Not your typical sales guy. I would definitely recommend him for anyone who wanted to purchase a vehicle. The finance director Mr. Regan was also a very ...

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Google Mar 25, 2021

Just bought a new RAM 1500 Limited. Jamar Carter in sales and James Regan in finance were awesome. They made the entire process fast and easy, and got me an amazing deal! I could not be more satisfied!

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Google Mar 25, 2021

The entire buying process was satisfying. From Bobbie in Internet Sales, Todd with the order and build process, Justin Carr the very respectful Salesman, Kim the Delivery Coordinator, and Mark Baillio the Business Manager. All made me feel welcomed and were very informative. Thank you for all you did.

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Google Mar 25, 2021

I had an excellent shopping experience with Kevin Lovell! He was very attentive to me and my wifes needs and helped us find the perfect van for us! James Regan was the Finance Director and he got us a much better rate than we could have imagined!! Highly recommend buying from Southern, especially with Kevin and James; they were a huge help!

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Google Mar 24, 2021

Jay Gurganus work miracles I swear

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Google Mar 23, 2021

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Google Mar 23, 2021

Carlton Little and James Reagan really went above and beyond to ensure me and my husband where able to get our second vehicle I highly recommend this store!

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Google Mar 20, 2021

Great service James and Kevin were great!

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Google Mar 20, 2021

JoJo Spence was amazing, friendly, very knowledgeable of the inventory and very helpful and patient all while answering all my questions and clearing up any uncertainties I had. With his help I was able to do what no one else was able to do in the last months. Then, I had the pleasure of meeting the wonderful Mr. Mark Baillio, who got me all signed and riding. These two made me feel like I was the only customer that mattered during my buying process. I will definitely buy again from them. #5starservice

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Google Mar 19, 2021

Great team, very friendly and good price. I recommend this dealership. I would recommend this to anyone looking for good deals and great service.

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Google Mar 18, 2021

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Google Mar 18, 2021

Charles Leisure and James Regan were both extremely helpful and friendly. They helped me navigate buying a car with a lot of ease. The whole process went very quickly and easily.

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Google Mar 17, 2021

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Google Mar 17, 2021

My experience was very Immaculate! Everyone was very helpful and understanding especially Judi! She made sure that she went above and beyond to help me! I also got my dream car. Definitely the best!

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Google Mar 12, 2021

Shawn was very helpful when looking for my truck and very personable. James in financing was very fast and was able to get me a great APR and set up my payments for me, they both listened to me, it was the easiest shopping experience I've ever had, and they never made me feel dumb, or poor because I was on a budget. I recommend Shawn for the shopping part, and I'd let James do my personal finances if I could lol

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Google Mar 11, 2021

This was the best car buying experience I have ever had!! (And I worked at a car dealership while in college when I bought my first car!) . Customer service was awesome! I can't say enough good things about the Sales Manager, Mr. DaRon Harris, he was courteous, considerate, personable and professional. The car I wanted, a 2017 Chevy Equinox, was actually at another Southern location and he assigned us 2 great salesmen, shout out to Demi and Brett; who gave us such a great deal within our budget that we were able to buy a 2019 Chevy Equinox instead of the 2017! Wonderful ...

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Google Mar 10, 2021

Great place to buy a car, JEROME HACK IS THE MAN TO BUY A CAR FROM. AWESOME CUSTOMER SERVICE BY MARK P.(FINANCE).

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Google Mar 8, 2021

Recently purchased a 2021 Ram 1500. Dave, Jay, and a few others on the team made the transaction smooth. Everyone was friendly and seemed to take a listen to concerns and requests. Being a disabled vet they treated me with respect and made sure i was comfortable.

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Google Mar 8, 2021

Parts Department is the best! Friendly and helpful even called to tell me my order was in!

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Google Mar 8, 2021

This was an excellent buying experience and We appreciate everyone who helped us. The manager was very friendly and quite helpful. And our salesman, Mr. Carlton Little, was exceptional; we couldn’t have asked for better service. He went out of his way to help us find our dream vehicle, then he helped us through every step. I have always heard great things about this company, but was still pleasantly surprised. Thank you to everyone who helped us, but especially to Mr. Carlton Little, you were a true blessing. Tom and Connie Griffith

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Google Mar 7, 2021

Just bought my first dealership car and the entire team helping me made it a more than easy process. Justin Carr, the sales rep, and Jay Gurganus, the finance manager, did everything they could and even called me back after I closed deal because they found a better interest rate to fit me! Made the whole process smooth and simple. 10/10 would recommend

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Google Mar 2, 2021

Sean O'Hara helped us out and was able to get us in a 2021 Durango in our price range.

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Google Mar 1, 2021

Bought my new 2021 Jeep Wrangler here and I absolutely love it! My salesperson Melvin helped me look at many options with different features until I found the perfect fit for me. James Regan explained everything in great detail and made sure I was well taken care of. 10/10 recommend buying with Southern!

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Cars Mar 1, 2021

Sales department helped an incredible amount with finding us our next vehicle. Shoutout to Howe at Southern for passing down his honest knowledge and helping us find the right vehicle.

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Google Feb 28, 2021

DaRon Harris (Sales Manager) is absolutely amazing! He knows how to take care of veterans and push HEALTHY sales through the business. He shows genuine concern for the customer while skillfully mentoring his sales force to success. I am a big fan of ethical business practices! I will definitely be going back for future purchases and recommending folks to go to Southern... make sure you say hello to DaRon!!!

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Google Feb 28, 2021

Nice

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Google Feb 23, 2021

During the process of leasing a vehicle for the first time, Mark Baillio was the amazing business manager who went over all the paperwork with us. He was very thorough and went above and beyond answering questions and making sure we were comfortable with everything. After the process was complete, we had more questions and even though we had just dropped by, he stopped in the middle of his busy day to take care of things for us that was not part of his job. The sales associate who had sold the vehicle to us was not there. Mark stepped ...

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Google Feb 23, 2021

My experience was very good. Charles kept in communication with me and helped us with our trade as well as building my first truck. The STAR, however, is Mark Baillio, the business manager. Not only did he ensure our paperwork and titling was complete, but he ensured our refund check was mailed, our previous MOPAR warranty was terminated and prorated back to us, and helped ensure a scratch that was found on the date of purchase was fixed! Thank you Mark!!!

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Google Feb 22, 2021

This is one for the books! I have to Give the biggest thank you to a Mr. Sean O’Hara! I had been at a different dealership both days before I met him at southern. The others Didn’t seem interested in me or my down payment. Was really discouraging. I received a text from a Julio and he told me to ask for manager John when I got there, and that they had a route for me to take because I was tired of wasting time. Valuable time. I have children. And I work long hard hours! I got ...

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Google Feb 20, 2021

Drove down from Maryland to buy this truck. A little different because of covid. Price was agreed on prior to me getting to the dealership. I pulled up, my truck was ready and waiting. Probably two hours and I was on my way back home with my nice new Ram 1500. Everyone was polite, helpful before during and after the sale.

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Google Feb 19, 2021

I came to Southern before for collision service, not a happy time (fixing a crashed car) but Southern collision dept took good care of me. Yesterday, becasue of that earlier positive experience I returned to Southern and had the pleasure of working with Sean Vaught in sales. He was patient yet efficient and helped my wife and myself any way he could to make sure we selected the vehicle that worked best for us. Kudo's to Sean and Southern. I'd provide a 10 if that was an option. Bill Again, great experiance at Southern Dodge today Feb 2021 in the ...

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Google Feb 19, 2021

I have purchased 4 vehicles from Southern Dodge and I couldn't be more impressed with their customer service. Cale is a patient, professional, and I highly recommend him as a sales rep. I went there yesterday to look at Wranglers, and Cale was informative and attentive, but never pushy. Outstanding experience! I have recommended working with Cale and James to my friends and family!

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Google Feb 19, 2021

Purchased a Preowned van last Sunday, Sean was awesome, the best vehicle purchase I've ever had. I had my wife and 2 small kiddos with me and he did everything possible to make our experience smooth. Thanks again to Sean and Southern Dodge!

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Google Feb 19, 2021

We just purchased a new RAM from Southern and cannot be more pleased with the truck and the process. The entire sales and finance team were fantastic. A special thanks to salesperson Markel "Kel" Bell for showing us several models and understanding what would work best for us. Sales Manager DaRon Harris made us feel comfortable and helped facilitate getting a competitive value for our trade-in. Lastly, Farhan Mughal, Finance Director, worked extra hard to get us the best rate. We previously had been using Southern to service our Jeep and have had nothing but pleasant experiences and ...

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Google Feb 18, 2021

Great buying experience, even went to another location to get the vehicle I was interested in. Sales team to the managers was awesome and answered all my questions and got me a good deal!

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Google Feb 18, 2021

What a wonderful shopping experience start to finish. They pulled the car around I wanted to look at immediately, they even accommodated me by pulling the car into a garage for me to look at since I have trouble standing due to a surgery. The whole process and everything was explained to me every step of the way. I also love that they have the best warranty anyone could offer me, free oil changes, tires rotation etc etc. I want to thank Howard Bell, Josh Conkle, John Bryant, James Regan and Allison Humphries for making this car buying process the ...

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Google Feb 14, 2021

Good day ladies and gentlemen! My name is Cameron Armstrong and I am an active duty member of the US Navy, and the service I got from a couple of gentleman the past couple days was more than outstanding. So as of recent I had gotten into a car crash, which was very unfortunate. I came back to the dealership I originally got my car through. Being a new member of the military with an already open car loan they still managed to get me in a new ride. Not just any ride a newer one with low mileage and ...

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Google Feb 12, 2021

Recently bought a 1500 from Howie and Todd at Southern. Very efficient, polite, and professional group of people which made the process easy. The financier, Mark, was incredibly helpful and saved us a good bit on registration. Overall would recommend.

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Google Feb 11, 2021

It's A great feeling being able to talk to someone about things you don't understand completely, Being able to get a car be it new or used in a timely manner, Friendly and willing to help individuals who are trying to get a good deal for you as well. All in all I enjoy going here and getting anything done with my vehicle, The two people I worked with got me through the process quick and fast with no problems Cale Spafford "Senior sales and leasing" and James Regan "Finance Director" thank you for ...

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Google Feb 11, 2021

Purchased a 2021 Jeep Wrangler from Charles at Southern Auto. From the moment we started looking, he was there to assist and answer questions. The entire buying process was smooth and haggle free. Charles was patient and fair. Jay in the finance department was thorough and efficient. With both Charles and Jay, it felt very relaxed and as if we were hanging out with friends. We will definitely be back when we are ready for our next purchase.

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Google Feb 11, 2021

The entire purchasing process was excellent. The employees were all phenomenal!!! I would definitely recommend purchasing your vehicle here. When you show up, ask for Justin!!! The Finance Manger Jay was amazing as well.

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DealerRater Feb 11, 2021

I arrived late on a Tuesday night to look at a specific truck I identified online. I brought my paid off 2012 Ford Raptor for trade in on a 2021 Ram 1500 limited. Justin Carr was the person that helped me all night. Jay Garagus (sorry if I got this wrong) was also accomodating. He wasn't pushy and could tell I knew enough about trucks that I didn't need the extensive sales pitch about things I already knew. I was give a good trade in for the Raptor and the final cost of the Ram was not far from my estimated ...

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Cars Feb 11, 2021

The entire purchasing process was excellent. The employees were all phenomenal!!!! I would definitely recommend purchasing your car, SUV, or truck here. When you show up, ask for Justin.

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Google Feb 10, 2021

The ONLY REASON why I am giving this place 5 stars is because of the finance manager, Jay Gorganus. Sales did not do anything that they said they were going to do. We were seconds from walking but Jay’s professionalism and straight forward-ness is what saved the sale. We ended up paying more than we had agreed to but THE ONLY REASON we went through with the sale because of the finance manager. I will never buy another vehicle from here again unless it is Jay selling it.

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Google Feb 9, 2021

Southern Dodge is the best. I live in Atlanta and found my car online. I handled most of the deal over the phone. When it came time to do the deal I flew into town, had a driver at the airport and off to the dealership. Everything was streamlined and smooth. The deal was completed and back to the airport in 2.5 hours. I really appreciate the professionalism and the care for expediting things to conform to my schedule. Thanks Shannon Thomas, James Regan and Todd Nichols. You’ve made my dream come true and I’m very thankful! 2020 Dodge Challenger ...

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Google Feb 9, 2021

OHHHH man ! Listen i went in to this lot with all the bad car lot vibes in mind. I was pleasantly surprised by the no haggle approach and the expeditious service. Kevin who was my salesman had the perfect grand Cherokee pulled up and cleaned before i got there. I told him in advance some things i wanted and it was perfect i also told him i am a self proclaimed “ difficult customer .“ i didn’t want to haggle back and forth and get swindled in the “ upgrades and finance “ area. Kim D. HOOKED me up with the prefect protection ...

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Google Feb 8, 2021

We bought our new Chrysler Pacifica from this dealer and they made everything go so smoothly from the Manager John, the Salesman Justin, the Delivery Coordinator "Kat" and Finance Manger Jay. This was the first new car since we bought our Ford Escape 16 years ago. It was like getting into a space ship with all the new bells & whistles. I highly recommend this dealer, they treat you with respect and patience, allow you to make decisions, and they ask the big question -What are you looking for in a car and the options available. They outdid themselves ...

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DealerRater Dec 31, 2020

I was pleased with the support I received from Southern Ram Chesapeake. Everyone was friendly and supportive. My salesperson, Clinton Lowe, did a great job of helping with the vehicle descriptions and answered my questions in order for me to make a decision. He also tried to expedite the sales paperwork process as best he could. I actually worked with the Southern Ram team (formerly Greenbrier Dodge/Ram) in Chesapeake.

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DealerRater Sep 9, 2019

Great team, very friendly and good price. I recommend this dealership. It feels good to hang among them and see the nice cars they are selling.

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DealerRater Aug 31, 2019

Because I have visited other dealerships and all they won’t is to sale a automatic. .never up front with you on prices or other things , not so with Southern Dodge

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