Customer Testimonials
Sales department helped an incredible amount with finding us our next vehicle. Shoutout to Howe at Southern for passing down his honest knowledge and helping us find the right vehicle.
I arrived late on a Tuesday night to look at a specific truck I identified online. I brought my paid off 2012 Ford Raptor for trade in on a 2021 Ram 1500 limited. Justin Carr was the person that helped me all night. Jay Garagus (sorry if I got this wrong) was also accomodating. He wasn't pushy and could tell I knew enough about trucks that I didn't need the extensive sales pitch about things I already knew. I was give a good trade in for the Raptor and the final cost of the Ram was not far from my estimated ...
The entire purchasing process was excellent. The employees were all phenomenal!!!! I would definitely recommend purchasing your car, SUV, or truck here. When you show up, ask for Justin.
I found a truck while I was stationed in Saudi Arabia and Demi was very helpful throughout the whole process. He went out of his way to make me feel comfortable with the deal even being 7,000 miles away. When I arrived at the dealership everyone was very friendly and made sure I got in and out very quickly.
I was pleased with the support I received from Southern Ram Chesapeake. Everyone was friendly and supportive. My salesperson, Clinton Lowe, did a great job of helping with the vehicle descriptions and answered my questions in order for me to make a decision. He also tried to expedite the sales paperwork process as best he could. I actually worked with the Southern Ram team (formerly Greenbrier Dodge/Ram) in Chesapeake.
Great team, very friendly and good price. I recommend this dealership. It feels good to hang among them and see the nice cars they are selling.
Because I have visited other dealerships and all they won’t is to sale a automatic. .never up front with you on prices or other things , not so with Southern Dodge
Reuben was by far the best person I have ever worked with. He did took care of everything. At tax time I will be back to upgrade to the Scat Pack 392 Charger and I can easily say that I will only buy a car if he is the guy I'm working with to do the deal. Thankyou for the best car buying experience ever. I will be recommending them to everyone I know and work with.
Hello I just want to Thank Joe Spence and the whole team for assisting me with the best customer service possibly. I am so pleased and highly recommended you to do business with them
Excellent service!! They met all my needs with no problem. Sean was a really big help, he gave great advise and did everything in a timely manner.
Excellent buying experience. Very friendly and helpful Sales Team provided a no pressure buying experience. Never felt pressured to purchase something I wasn't completely happy with priced fairly. Will buy again from Southern.
Mr. Carlton Little greeted us upon entering the dealership this past Saturday, we told him what we were looking for. Mr. Little provided us with excellent customer service, an made our car shopping experience pressure free. We appreciate the Southern Dodge Team at Norfolk Airport, once again they made our vehicle buying experience easy.
I called looking for a specific car and was told it was in stock. I came to the dealership the next day but it had been sold. My great salesman, Jo Jo recommended another vehicle and I totally loved it! I ended up buying a new Jeep Cherokee Limited. Everyone was nice and friendly from Tara on the phone, Oksana,. and Mark in Financing. Thanks to all and Jo Jo was the best salesman I’ve had!
Was a no haggle, right to it deal and both side felt good about it. This my fourth time dealing with them and recommend using them.
great experience, overall great options new and used, my service was excellent and they had a great environment, shaun was great and funny and made me feel at home
Reubin was very informative about the car and was very helpful in the car buying process. I would definitely come back to him for any future purchases.
Reubin was very helpful and patient in assisting us with our purchase . We would definitely come back to this dealership for our future car purchases.
Hands down the best car buying experience I’ve ever had. Transparent pricing, incentives and my trade appraisal was all explained and no smoke blowing! Troy was patient, knowledgeable and valued my time and business. Definitely would recommend to others
One of the smoothest car buying experience I’ve ever had. Straight forward pricing, trade appraisals, and the sort of transparency that helps make car buying less painful than it should be. And tons of incentives. I’d recommend this dealer to my closest friends.
Troy was a great help and was speedy with responses to any of my questions! He was accommodating with me while I was on travel and very knowledgeable on how to set up my new Ram. Sean I think was a newer employee and assisted Troy while he was busy, he also was super friendly and I enjoyed our conversations.
I would recommend this dealership to everybody they worked wonders with us to get us into a new dodge. The salesman was amazing and kept us updated.
They had exactly what I was looking for.. Will recommend this dealership in the future..Everyone I spoke with was pleasant and friendly. They took good care of me here!
Sterrick was absolutely amazing! I told him exactly what I needed and he did that plus more! I was in and out in no time. This was the best service I have received from a dealership!
Enjoyed working with Reuben, it was 95 degrees out and he ran around all afternoon getting keys and moving vehicles around so I could look at and drive all the trucks I was interested in. You have a great employee here, and Steve Swift also did a great job getting me financing I could live with. Thanks again guys
Reuben was incredibly helpful and engaged and was really looking to find me the absolute best price for my new vehicle! I am very happy with the personalized service I received.
My car buying experience went way better than my last here at this dealership. Troy was a huge help and very professional. My purchase this time was quick easy and they did not pressure me into buying a car the same day I looked at it which in my eyes tells a lot about a dealer.
Verena was WONDERFUL!!! She drove me and my husband to their sister dealership to show us the jeeps we were interested in. She had a lot of patience with us and she knew her stuff when it came to these vehicles. She was a joy to work with. When she passed us to Jenny, WOW, she is a bundle of energy, again, amazing experience. She got us through that part quickly and we did purchase the extra package. Then on to Alex, in financing. She was very nice and made this part of the deal very smooth. I would HIGHLY ...
People be like well that's nice booty talkin about ribbon Ruben Rubin and Frank were very helpful and friendly I would recommend them to anybody and I they made my experience very nice
The car sales rep I worked with was excellent. I told him what I needed and he immediately pointed me to a truck that had it all. V8, 4X4, and a towing package as well as a lot of nice upgrades that I could afford. He made it very easy very easy for me to make it happen and very quickly. Everyone I worked with was awesome and such a contrast to other experiences I have had buying a vehicle in the past. I would definitely recommend the dealer and the salesman I worked with to others.
Great experience, Everyone and Everything was awesome. Troy was very knowledgeable and made the whole experience easier, everyone took the time to explain things to me and my wife in detail, Troy even set up the radio to be linked to my wife's phone.
Sterrick was amazing with helping me get the car I wanted and his overall customer service. Everyone was so helpful when it came down to explain everything from the paperwork to the vehicle.
After leaving a different local dealership (disappointed with the lack of selection), I found the potential buy here at Southern. Made a quick internet chat inquiry and quickly got a reply then call from Tara who politely (and energetically) told me everything I wanted to know and a few minutes later, I was headed towards the norfolk Airport to go meet up. Once we got there, I was greeted by Tara and then Sterrick (who was my salesman). A quick tour of the Gladiator, which was great, then to the table to talk about money. I qualified for a couple ...
Troy was great throughout the entire process. I would recommend anyone shopping around to go see Troy. He still takes care of me even though the deal is completed.
Found everything I asked for and was very corporative, would definitely recommend! Very pleased with my new purchase. Definitely go see Dan if you need help with finding a new vehicle.
Sean was patient, professional and very knowledgeable. Made my car buying experience very pleasant knowing that I had no idea what I want. Very appreciative.
We were promptly greeted by salesperson upon arrival. Very friendly and informative. Sean made the process of buying our new Jeep very smooth and relatively painless.
Everything was great. I couldn’t get my scatpack but I did get the r/t. The service was magnificent. I will be referring people to this dealership
Vee did a terrific job taking care of us. She helped us make the best decision and a very nice car.the process was quick and effortless. Vee was great! We never met Brandon. Price was fine. The amount of upselling at the end was a bit over the top. It almost works against your brand. You tell us how amazing Jeep is and how Southern will take care of us and then you send in people to sell us on a gazillion things that could go wrong that we need protection from. Rethink that! Again- we loved Vee! And ...
All tens for JoJo! He is super friendly, welcoming, personable and genuine! Working with him during the vehicle buying process was a breeze and we are THRILLED with our experience!
Purchasing my car was as easy as buying an item off of the shelf. Great customer service with Sales Professional Mr. R. Houston. He was very knowledgeable about the vehicle he was presenting to me, very patient and understanding. I will definitely recommend him to anyone looking to purchase a car at the Southern Dodge, Ram, Norfolk across from the Airport.
Mr. Frasier went above and beyond to ensure I received all of the specifications I wanted in the car I purchased down to the color. The entire transaction was transparent. Integrity is an attribute you don't often find in a salesperson.
Sales person had great knowledge of product and competitive pricing. The service was great, hospitality was great and I was pleased with the overall service that I was given.
We purchased another Jeep less than two years ago and returned to the same dealership to purchase a brand new 2020 Gladiator which was factory ordered. It was quite the process but with the help of the employees, particularly Mark Baillio in the finance department, we finalized everything on July 27th. We love it and we love Mark Baillio!!!
Best car buying experience of my life! The service was fast and friendly. The waiting area was clean and comfortable all my questions were answered with knowledge and a smile. We will definitely be buying our next Jeep here.
This has been my Dealership of choice for years and I plan on continuing on using Southern Dodge as my dealership of choice. My Sales person Kevin Lovell is AWESOME the absolute best I ever had. He has made my experience here extremely wonderful. Also, I just Love Frank Staciar he simply just cares about everyone.
Southern great to us.. from the customer service to vehicles all has been great for us. My wife and i have purchased 5 vehicles from southern and wull be back when the time comes for another.
I went to southers dodge about a year ago when the 2019 first came out to see the ram 1500. I was very impressed with the truck then but did not think I would ever own one. I returned on wed the 24th of July, to look again, test drive and ask questions. Alannah helped me and answered all my questions. She was wonderful to work with. Never pushy, that impressed me! Steve came in to give me numbers so I could take them home and apply with my bank. At that time I was approved for the loan but found out ...
From the start, Cheryl and Cale took excellent care of me and my special situation. Cale especially was very patient with my ever changing mind and answered every text i sent reasonably quick even after hours. The financing team and Kati were also very helpful and pleasant to work with. The perks of the dealership was also a deciding factor in my purchase and will be in future purchases.
I got my car on this Wednesday and the team was still working together on Thursday to find me a even better value for my car after the sale. Reubin and Steve Swift worked together to find additional reductions in my monthly payment. I was so excited to hear this good news that I immediately came that same day to make sure the deal was sealed!!!! And we work with one of the friendliest and funniest Financial managers there that helped us work through and maneuver the ins-and-outs of completing the deal!!! Thank you Michael Douglas for all your help ...
I may have made the job easy for them, knowing what I wanted prior to walking in. The sales rep was very professional and personable. He assisted any needs and was patient when exploring financing options. Process was smooth and quick for buying a new vehicle. Look forward to future visits and car needs.
Southern has the buying process down to a science. I viewed their inventory on line first. I met up with Eddie "Mac" McIntosh from the Greenbrier location. We looked at the trucks that I wanted to see did the deal in a couple hours.
I am so grateful for the experience that I had on today. Reubin Houston was our sales representative and he did an awesome job. He was very friendly and accommodating. He made us feel as if he knew what he was doing and how to help us get approved for a car that we absolutely love. This is a great dealership and everyone was really friendly. I will gladly send others here to have the same or an even better experience.
I went in yesterday during the crazy rain storm Reubin Houston helped me find a car and help me get mine traded in overall very easy and smooth process. Thanks for all the help Reubin! I’ll definitely recommend people looking for new cars!
Bought my last 3 cars from this place and had great customer experience with them they were very help full and attentive to my needs
Very stress free, easy to work with, wonderful team. Car shopping usually fills me with anxiety but they made it a very fun and easy process.
I came in to look/test drive the new Jeep Gladiator and our salesman Cale was very knowledgeable on the Jeep and really made it a wonderful experience. I like the service waiting room just wish Jeep accessories were more widely displayed in the service waiting room or sales floor.
Reubin was very helpful in helping me and my husband find our dream car. He took time to explain everything and even walked us through every step of buying a car.
This was the first dealership that me and my husband have been to, that went above and beyond to help us get into our dream car. I'd send all.of my friends and family here.
Cale was very helpful and went the extra mile to help me select a awesome new vehicle. I would highly recommend friends and family to Southern Chrysler Dodge Jeep Ram Fiat. Thanks Cale!!!
The sales staff worked with in order to get me the best deal that allowed me to purchase a new Wrangler. Shoutout to my man Troy for going above and beyond to assist me.
This was my second car from this dealership. They are very prompt and helpful and I will probably buy my next car there as well.
I can’t thank Kevin and his team enough for everything they did for me. The service I received was above and beyond what a normal dealership will do. I purchased my 2nd vehicle from them this past weekend and I couldn’t be happier with the process. Kevin treated me like family. I never doubted his guidance or suggestions. I traveled from Richmond to Norfolk to purchase my new Jeep passing dealerships along the way that were much closer. I didn’t mind because I knew they had my best interest in mind. I will be a Southern client ...
Southern has the best salesman JR Stanton and the best services packages consisting of a lot of free services. 2nd Jeep and loved them. Thanks JR and Southern.
Great experience. No hassles . I have bought over 10 cars from this dealership as far back when it was tidewater dodge . Thanks to Rueben for his help.
Kevin, Kate & Alex made this the best car buying experience I’ve ever had! Will definitely recommend Southern to everyone in the hunt for a new car!!
Spent day looking for used jeep..stoped by southern airport locarion.my man sean told me.if i had 15 min why i be better to go another route..i so glad i did sean got me a cheaper monthly payment on a new jeep than i would had on a used one..
I have been watching the trucks every month on the lot and today Reubin and staff sold me a Long Horn and gave me fair market value on my 2016 Ram. Always professional and clean lot. I am a returning loyal customer and everytime I shop here they never disappoint!!!! Thank You for always sitting the bar higher!!!
Purchasing our 2019 Jeep Wrangler was a wonderful experience. Both Eddie Mac and Cale Spafford are excellent salesmen, I will recommend Southern to my friends and business associates. Everyone at the dealership are extremely professional, courteous and very friendly .
Thank you so much Mr J.R. Staton, this is my 5th vehicle we have bought from this dealership and delivery, service, and anything that is a problem is corrected on the spot. I have told family and friends to come and get the same service I received. If I could give my salesman J.R. 100 for service and delivery I definitely would Thanks so much.
Great job and easy to get a good price. Worked out great when I picked up the truck and looked perfect. Nice job by all.
I was very pleased with the level of exceptional customer service, although I did not end up with the car initially intended, I absolutely love the car I ended up wit! The salesman was superb, I will definitely recommend this dealership and specifically, Mr. Sterrick Frasier, he makes you feel more like family than just a customer!
Reubin and his team were great. I had a great experience. Reubin and his team were all friendly, knowledgeable, quick to respond and very helpful.
This is the best car dealership I have ever dealt with they are knowledgeable about their cars very welcoming they make you feel like you're a part of a family when buying a car from them you really can't beat the value of getting quality vehicles with Free oil changes and state inspections for Life along with MANY more perks. I brought a 2016 Chrysler 200S from them and So far I am LOVING it and with their extended warranty I am at Peace knowing I am covered if anything does go wrong I HIGHLY Recommend checking this place ...
My experience with my particular salesman was not great. I knew what vehicle i was interested in so he did not have to do much. First we had to ride to multiple different lots to find the car in question. After finding it and deciding to apply, I found out i did not qualify. He did not attempt to get me into another vehicle even with my communicating two other vehicles I was interested in. He was forgetful and his communication was not up to par. I could tell he felt I would not be approved for another vehicle and ...
Branden Roney and his team hooked me up with the truck of my dreams ! Great pricing , great people and an over all great experience! The kindness of the employees make you feel at home and well worth my 4 hour drive to pick up my truck ! Thank you Southern Driving Dealership !
Working with Sherrick was great. He wasn’t pushy and was extremely patient with everything. I will definitely be referring my friends and family to Sherrick for any new or used car purchases.
Overall very happy with the sales person Jo Jo Spence, used car manager and service dept. Some initial issues with the truck I purchased but all efforts were made to rectify issues and other that travel and time none of it at my expense. The fact that I live on the Easternshore made it a tad inconvenient but there was always a loaner car waiting. I would certainly shop for another vehicle at Southern be it new or used. Thank you, Dave Charlton 2018 Ram 2500
The people where great and nice as well being helpful to . Thanks again for the Great service and getting me in to the new vehicle .
Reubin Houston was awesome. Excellent customer service and definitely got that vehicle I was looking for with the right price. Anyone would be proud to pull off the lot
After receiving less than stellar service at a competitive dealer, I came to Southern because I pass it often on the way to the airport and looked like it had a decent inventory. After my interaction with salesman Cale Spafford and sales manager Steve, I knew this was the right place to be. Pleasant, straight forward conversation, respectful, honest, Really appreciate all those things. The other reason I stopped at Southern is I had made contact via the internet, and the sales person called me directly and she (cannot remember her name) was also very professional and courteous. The people ...
Everything was straightforward and transparent. Trade appraisals and vehicle pricing were very reasonable. Mr. Bruce Miles was my salesman and did a fantastic job - very energetic and enthusiastic with a great sense of customer service.
I bought my 2017 ram express last year.. so when reubin said I could trade it in and get a brand new 2019 bighorn I didn’t think it would be possible.. but he made it happen!!
Great all around service will definitely recommend this dealership and Kevin, I came to the used side not sure if I could trade in for a used vehicle and he handled everything even though he worked on the used side he didn’t disappoint me at all
Every person I dealt with was friendly and helpful. Cale Spafford was super accommodating from getting me a 48 hour test drive to the deal I felt was good for me on the sale. Mark in finance was great, and Katie was awesome in taking care of my “we owes” from the dealership.
Rueben knows what he is doing and his confidence level is very amazing. He worked with me to get me the deal I wanted to get.
To whom it may concern, I like to complement one of your employees, Troy Lewis jr., For the excellent service he provided me on my new vehicle purchase. Despite his office being really hot due to lack of AC, Mr. Lewis professionalism and kindness quickly exceeded my expectations. Such a commitment to great customer service is to be commended. V/R DC2 Jackson, Nicole
No hassle, stress free care buying! I will definitely recommend Southern to my friends and family as the place to purchase a new car!! Sean Vaught is the quintessential professional and I would buy another vehicle from Southern because of him!!!
I knew what vehicle I wanted but was not up for the drive to where they are, so.... We did everything by email. I did not speak to a live person even once until the actual delivery. They drove the vehicle to my house, several hours away. Troy patiently explained the main features of this truck--no pressure of rushing to get back home even though they had another long trip ahead of them. I felt Steve gave me a great price. Also, they responded to every email, no matter how trivial, really quickly, and it seemed that there was excellent ...
The salesman listen to my concerns about what I desired in, what I was willing to spend. He explained the functions of the vehicle and matched my concerns and price point to the right vehicle. The one draw back is the timing of the whole financial process.
This was my first time buying a car!!! Didn't know what to expect!!! From the time we pulled in, Reubin was right there guiding us in and was right there the whole time step by step!!! Thank you Reubin for working so hard to get me approved!!! I was a nervous wreck but you did everything in your power to make sure both my parents and I were at ease!! I will definitely recommend you to ALL my family and friends!!! Reubin you are the best at what you do!!! I appreciate it so much for you going over ...
After 6 yrs of dumping money into my Audi I was finally going to pay it off with a plan to trade it in and get something else several months later. My Audi had other plans and completely died the day before the payment was to be made. I'd recently traveled ot off town and was given a Jeep Grand Cherokee Overland as a rental during my week stay. I'd always said my next car would be the Audi Q5. That 1 week changed my mind COMPLETELY. I couldn't believe I'd been swayed to a Jeep over my ...
Our sales rep Kevin went above and beyond to meet the needs of my family when it came to buying our vehicles. He worked with me to get me the vehicles that I wanted and was very understanding that I had a budget set. Long story short, I originally went in to buy a vehicle to replace the lease I was currently in and ended up trading my other vehicle in as well, simply because of how great Kevin treated us. We ended up buying a 2018 Jeep Renegade to replace my lease that I had with Toyota, and we ended ...
We recently bought a Ram with the assistance of Verena. Verena was knowledgeable, paid attention to details, and was patient! She did not rush our decision and answered our questions in detail. She along with the help of Branden made the sorting and selection process of the available trucks and their features hassle free! I highly recommend this dealership!
Service was greattttttttttttt, the environment is super friendly, makes you feel at home. Shouts out to Mr. Reubin Houston best salesman you'll ever come across
Southern CDJRF of Norfolk has a very friendly staff and Management. They made the process enjoyable and the delivery quick and easy. I am extremely satisfied with my experience with this dealership.
Alannah was fantastic. She was very helpful and friendly. No pressure, no haggling, and no BS. Great car- buying experience. I would definitely recommend Southern.
I usually hang out and hog the computer in the customer waiting lounge but I had arranged for a ride and dropped my Jeep off because I was getting my tires rotated this time around along with my awesome free oil change. I thought it would take longer, but I had a ride so it wasn’t a rush anyhow. The lady (she gave me her business card and I still lost it...I’m so sorry!!) so either her name is Amanda or Ashley, was professional and cool, and definitely informative about recommended services, wait times, pick up cut ...
Very nice people to work with. Sorry we kept you past closing time. Process went pretty smooth. Thank you for working with us. Megan, Carlton, Jenny and Mark you are all awesome.
Highly recommend shopping at either of the Southern Jeep stores. Ask for Eddie Mac and you won't be disappointed! Great customer service is hard to come by these days but these guys go above and beyond.
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