Everyone is nice, professional and efficient. Couldn't ask for better. Received highest quality service.
Lowen provided the best customer service I've ever had at a dealership. He followed up with a phone call within 48 hours, asked if I was happy with the truck, and also if there was anything that needed attention. I am happy with the truck, and there was something that needed attention, and he was more than happy to take care of it! I'll recommend this dealership to anyone that's looking for a new or used car.
Great customer service. Tech overfilled oil but corrected it immediatly.
I had an issue with my truck and it was last minute drop off. They got me in as fast as possible and had the issue fixed the next day.
Wonderful Service. Tina Dickinson and crew had my 3500 diesel truck done the same day! Thank you!!
Very helpful and have great customer service!!! They are quick and get your car back to you quickly!!!
Great job southern Jorge and James are awesome!!!
Great! Fast and easy! Communication kept me in the loop the entire time because I did not wait for my oil change.
Jorge and James did a great job and the dealership ship was outstanding!!
All personnel very professional and helpful. Comfortable waiting area, just needs the coffee machine and the water back. Took me right away even though I did not have an appointment. Good explanation of the needed work.
Great team that gives rockstar performance. We come back due to the service team support we get.
After weeks of confusion from my contract of the Jeep I purchased with no help I was lost. I went to the dealership and spoke with Mark Brillo. He was so helpful that he explained everything that I bought and went over every detail He is a fantastic person the deal with Thanks Mark
They were very courteous and did everything I had asked. Very pleased with the service
Tina did a fantastic job getting the work done on my vehicle. She delivered as scheduled and communicated with me throughout the process.
JOJO IS THE MAN NO CAP, he gonna put you in that thang. on me!
They were very friendly and professional. Everybody was helpful and made things go smooth as can be
Amanda Shaw is the best! Fantastic job by all from sales to finance to management.
Tina was right on point with my service and time. She very informative about my service and thanked me for being with the dealership. A real pleasure working with her.
Great experience, very helpful and I really appreciate the work with everything from sales to service.
I appreciate how promp, professional, courteous, and very respectful I received from your servicers. Thank you
I took my vehicle in for a routine oil change and tire rotation. Advisor informed me that it would be about a 2.5 hour wait. No problem!. After about an hour, my truck was ready! I appreciate the timeliness and attention! Thanks Southern!
As always they did a fantastic job. I recommend them to all my friends and family
We had a wonderful experience! Efrem was very knowledgeable and understanding and James the finance director was very thorough and efficient. Very good team at Southern!
It was good experience, quick turn around. I do not have anything else to say.
Great reception, very courteous, was told that I would be there about an hour and a half, but was out in less than an hour. Great service. Walk around to where my vehicle was being serviced, and the technician was very accommodating to my questions. It was a good day at Southern Jeep Norfolk. Hope my future visits are as good as this one.
Jay Gurganus made our purchase so easy. We’ve purchased vehicles in the past but Jay made the process easy and quick.
Outstanding customer service! We have just purchased a Jeep Wrangler and our sales consultant was Efrem. Efrem was knowledgeable and went out of his way to ensure we find the vehicle that we liked. He made our car buying experience very positive and painless. We highly recommend purchasing a vehicle here, you will not regret it! Additionally our finance director was James, he was very efficient and made signing all of the papers easy to understand by explaining everything well. Thank you Southern for this positive car buying experience!
Tina went out if her way for me when I brought my car in for service.i appreciate that she went the extra mile.
My wife and I just purchased a 2021 Chrysler Pacifica Hybrid with the help of the salesman Shannon Thomas. He was very knowledgeable and helpful with my purchase. I had good information from Kat Williams on additional coverage that I purchased. The Business Manager Mark Baillio was also very helpful and knowledgeable on everything else that my wife and I needed on our new van. Thank you for helping us on our purchased.
Sam V. And the team did great work on my 300. Always on ti.e and very professional.
Mark Baillio was incredibly helpful, he went above and beyond to help me with my warranty issue. Highly recommend
Super quick for my state inspection. Check out was easy and they had everything set and ready to go when I walked in after the inspection
Very professional! I love the staff here.
From start to finish, Justin and James were Awesome. They were patient, informative, and made my entire car buying experience the best I’ve had so far. They took the time to make sure the paperwork was as painless as possible and made sure I knew exactly what I was getting myself into. These guys really made it all about the customer.
great place to get service done always great service and fast people are great and very friendly staff
Service was excellent and I would recommend this location and sales representative to my friends/family who needs to purchase a car.
Best Jeep dealership hands down 5 stars Every time I buy a jeep thank yall
Best place to buy a vehicle hands down!!!! Thank you southern jeep Norfolk for the easy and painless purchase !!
Finance put in work to make a deal but just couldn’t get it done. Shout out to Keegan Meincke for all the work!
always good people and they seem to get my car back on time , every time!
Tina is our service advisor and we are very happy with her attention to our vehicle!! She is always courteous, efficient and always communicates promptly.
Love my new Grand Cherokee L-Summit Reserve! Jorge and everyone here did a great job!
Keegan meincke help me out , needed help looking up my last vechile purchase and got me everything and all info needed !!
Amanda, Justin, and Keegan were awesome!
Great Experience. Melvin took great care of us, was informative, and we left very satisfied
Britney was awesome! She for me in at the last minute. Great service. I will definitely be back.
this is a pleasant place to come for your vehical repair. The people are very friendly and the mechanics are good.
Southern Dodge (formerly Green Gifford) has my Service Dealership since 1991. Tracey and her team was able to complete my services in a timely and professional manner.
My expire end was outstandiing. Jorge help me find the SUV I was looking for. I was expecting to be there long, but I was not.. His customer service was outstanding. We test drove one vehicle and then found me the SUV in the color I was looking for before I left that day. Thank you.
Mr. Kevin Lovell was just AWESOME!!! He work with me and my husband we appreciate him
Always a great experience when I bring my vehicles in. Sam V. Always keeps me informed and the team always does a great job with my car.
Very fast and efficient work from Staff and mechanics I think I love this place great team
Go see MARK BAILLIO!! My experience here was garbage with being up front with how I was applying for my vehicle with my husband being deployed and hated every part until Mark took over! He came and changed my whole opinion on the dealership. Go and ask for Mark! He will make it worth your time! Thanks Mark. Chris and I appreciate you!
I am super happy and grateful because everything I was looking for I found it there good attention all Thank you Thank you thank you.
The service department was excellent.
Always polite, prompt, and forthright. Southern Jeep has been great especially in contrast to other dealerships I have worked with in the past.
I always take my car back to Southern dodge because they do a great job.
I bought my Jeep and Fiat here. Everybody is great, whether they are selling me a Jeep or Fiat. And service is always great!
Was a mix up didn’t do oil change when I showed up waited hours
Service was prompt and very professional, I was pleasantly surprised how quick my oil change took.
The service department is top notch with knowledgeable employees that strive for efficiency in handling service appointments!
Very good service from NORFOLK dealership i think part of survey who service me is dumb. you dont show photo of everone and i do not remember names. she was nice to work with.
It was nice and fast. Service was good and didn’t have any issues. Thanks
Everything was excellent. I had a good experience. They got me out in a timely manner.
Service was excellent. Noticed a problem that was caused from previous service and corrected it at no charge to me.
Anthony Carey was awesome! Me being the picky person I am, had him check out 4 cars for me and we finally found something I was happy with! Definitely recommend him! I’d also like to thank James Regan in finance for helping to make this happen. GO SEE MY BOYS AT SOUTHERN, they take care of y’all the right way!!!
Went in for a brake replacement, it took a bit longer than expected but the rep kept me informed. Great price! Will continue to bring my vehicle here.
Jay Gurganus and Melvin Dickson and Todd Nichols awesome team came all the way from Delaware and got us the truck we needed. Will definitely be back to purchase in the future.
Really good experience; Service Advisor was thorough and attentive, ensured a software update that I didn't even know about was performed. I've never had anything but 5-Star experiences at this service department.
Were I offered some "discount" for break replacement, you'd have done the work. Instead , I saved over 10% by going elsewhere.
The service department was quirtious and johnny on the spot. Moved my vehicle inside before I even left. The paper work was waiting with my key when I arrived to pick up the vehicle.
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Very satisfied with personnel and services providers. Phone call prior to visit answered my questions regarding times available and what to expect.
Had gotten a screw in my tire.Called to make sure I had tire road hazard on my 2021 Jeep trailhawk. Got a run around from service department said they couldn't say weather I had coverage or not.So hung up the phone.Called back again ask who could tell me if I had road hazard coverage on my tires.Finally after being past around findly Got to finance office and they told me I had coverage. So finally got what I wanted to know.So removed my now flat tire and rolled it into service dept Young lady named ...
Good people great service with they had complimentary water or snacks while waiting but overall good
Customer Service was great and very good at what he do just great Service all around
An amazing team of professionals who made the buying process simple and quick. Thank you!
Alot of dedication , time and appreciation goes to Ant C. for helping me ( and my husband) fall in love with my car. I love it , thank you !!!
It was a very quick and easy process. Very happy with my experience. I will come back
Tina was very helpful (as usual) and set everything very well. Very good. Thanks, Tina.
Every time I have received service for an oil change, my expectations are exceeded. Fast and efficient! Friendly staff that get the job done. Thank you!
The service department was professional and the service was efficient and effective. The check in and check out process was also streamlined well.
Courtesy and helpful
Great employees,everyone was courteous.courtesy service was excellent very timely service. Truthful service advisors
Had a fantastic experience with Jorge. Worked with me to get the car that I wanted
Sean and the whole team were a pleasure to work with. Came in on a Saturday and left with my new truck on Sunday. Dealer incentives, like oil changes and state inspections were a must. Southern was the only dealer in my area to have them, so I stayed with them. Two of my buddies also have bought cars/trucks here and had the same experience.
Lowen helped us get a van that we really love. Great customer service all around!
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